REPORT

If you are unfortunate enough to have an accident in your vehicle choose a panel beater that is current member of a recognized Trade Organisation, e.g. Motor Trade Association (MTA ). This will at least give you a repairer who has the minimum required equipment level, Trade Qualifications and has made a commitment to their chosen profession. It also gives you access to a mediating party in a case of dispute. Talk to the repairer, do you feel confident they will do a quality repair.

Ask for references and to look at the standard of workmanship. If your vehicle is structurally damaged check the repairer has the correct equipment to repair and measure to the manufacturers specifications. Not all panelbeaters are equipped to the high level required to repair structural damage.

Discuss repair procedures you may not understand the technology, but this will give you the opportunity to feel confident in your choice. Another safeguard for yourself would be that your choice of repairer is ‘ICAR” trained. “ICAR” is an advanced training course developed to deliver continuously upgraded educational programme to the collision repair industry.

Cost will possibly be your most important consideration, ask for a written estimate on an official quotation form. When receiving this, it should be itemized with a complete breakdown on parts to be removed and replaced, repaired and painted. Never ever accept a verbal quote. Which parts are to be replaced, are parts manufacturers originals, after market or second hand. Have you been given an option? All prices should be separated.

What sort of paint is being used in the refinishing? There are several options which cover a wide price difference. Ideally it should be prepared and refinished to the manufacturers specifications. Perhaps you are prepared to compromise and accept a lower standard, discuss with the repairer these options.

Always ask the repairer to stipulate in writing which method of paint refinishing they will be using. All of these factors will enable you to compare and analyze what your are receiving for your money. Before accepting the estimate, is a written guarantee being offered. If so, does it covers parts, material and labour and how long is this guarantee for.

The procedure in making an insurance claim varies from company to company so no set policy or advice can be given. However, by talking to your preferred repairer assistance will be given if required.
When receiving your vehicle back from the repairer it should be clean inside and well presented. If you are dissatisfied with the workmanship or have any queries contact the repairer as soon as possible.


With today’s technology it is possible to achieve an invisible repair which should not compromise the manufacturers warranties, will last the life of your vehicle and be safe to drive. By following these suggestions in selecting the right repairer you will possibly save yourself a lot of problems, retain the market value of your vehicle and not be disadvantaged in any way.